Recruitment - Ciputra Club

I, MEMBERSHIP SALES EXECUTIVE

JOB DESCRIPTION

JOB TITLE : MEMBERSHIP SALES EXECUTIVE

DEPARTMENT : SALES & MARKETING DEPT

REPORT LINE : GENERAL MANAGER

1. GENERAL MISSION

2. MAIN RESPONSIBILITIES

To handle day to day sales activities: inquiries, quotations, Negotiation with customers to get contracts
Message daily transactions
Subscribe payment (L/C, cash, payment L/C, …)
Solve problems with customers, if any
To develop new customers in order to expand the company’s business
To follow up existing customers and after-sale service.

3. QUALIFICATION REQUIRMENT

Education / Professional experience
Bachelor’s Degree of Business Administration or related fields
Minimum 1 year of experience in similar position, preferably in Fitness industry
Skills / Qualities
Excellent communication skills in Vietnamese is mandatory
Strong command in English is a plus
Sales-driven and goal oriented individual able to deliver results under pressure
Excellent grooming with a “Can-do” attitude

By signing this document, the employee confirms his or her knowledge of the content.

This job description is not exhaustive and will evolve as the Club’s organizational needs change.

II, GUEST RELATION OFFICER

JOB DESCRIPTION

JOB TITLE : GUEST RELATION OFFICER

DEPARTMENT : FRONT OFFICE

REPORT LINE : GUEST RELATION SUPERVISOR/ MANAGER

1. GENERAL MISSION

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, answering & transferring all incoming call, handling complaints, collecting payment…
Assisting guest with inquiries to achieve the highest possible guest satisfaction.

2. MAIN RESPONSIBILITIES

Report directly to Guest Relation Supervisor or Manager.
Assist the guest efficiently, courteously and professionally in all Front Desk related functions.
Plan and co-ordinate the provision of friendly, efficient services to guests

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Maintains intimate knowledge of departmental standards and procedures
Checking in/out guest in PMS system and to ensure Cashier functions are fulfilled according to Club procedures and standards.

Co-ordinate and supervise all activities for guests
Encourage customer loyalty by developing friendly, personalized relationships with member and walk in guest.
Attends to guest’s complaints, inquiries and requests, referees problems to Supervisor/ Manager if he/she unable to assist
Does everything possible to ensure that the guests prospective have a positive impression of Club service
Performs the audit balances and prepares all works for audit in an orderly fashion
Maintains exemplary department standards of behavior and appearance and attitude as expected in a ACCOR Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

Conversant with emergency evacuation and fire procedures for relevant department

Provide feedback from Guests to Supervisor & Guest Relations Manager for action
Ensure that all Front Desk areas and back office are clear, clean & tidy at any time.
Perform any other task assigned based on Club needs or requirements.

3. QUALIFICATION REQUIREMENT

Education/ Professional Experience
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 year experience in Front Office / Guest Services operations / customer service, or an equivalent combination of education and experience
Computer literate and proficient with Microsoft Office (Word, Excel, Power Point…)
National language and English is a must

By signing this document, the employee confirms his or her knowledge of the content.

This job description is not exhaustive and will evolve as the Club’s organizational needs change.